Privacy Policy
We respect your privacy and collect only what we need to fulfil your order, support you, and improve your experience. This policy explains what we collect, why, who we share it with, and the choices you have.
Information we collect
- Order & account details: your name, phone number, email, and billing/shipping address.
- Order history: the items you buy and your past orders.
- Support messages: conversations you start with us via chat, email, or the contact form.
- Device & usage data: IP address, browser type, device, and basic activity on the site (collected automatically via cookies and similar tools).
How we collect it
We collect information you give us directly (at checkout, sign-up, or support), and automatically through cookies, log files, and tracking pixels as you browse.
How we use your information
- To process and deliver your orders, returns, and refunds
- To provide customer support and respond to your requests
- To prevent fraud and keep the platform secure
- To send order updates and, where you have opted in, marketing messages
- To understand how the site is used and improve it
Payments
Payments are processed securely by our payment provider, Razorpay. Your card, UPI, and banking details are handled by the provider — we do not store your full payment details on our servers.
Cookies & analytics
We use cookies and similar technologies to keep the site working (e.g. your cart and login), to measure performance, and to make our marketing more relevant. We also use third-party analytics and advertising tools (such as Google Analytics and the Meta Pixel). You can control cookies through your browser settings and opt out of personalised ads via the relevant ad platform's settings.
Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us run the store, and only as needed:
- Payment processing (Razorpay)
- Order fulfilment and delivery partners
- Hosting, database, and infrastructure providers
- Analytics and advertising providers
- Authorities, where required by law or to protect our rights and users
Data retention
We keep your order and account information for as long as your account is active or as needed to provide our services and meet legal, tax, and accounting requirements. You can ask us to delete your data (see your rights below).
Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is 100% secure, but we work to safeguard your data and limit access to it.
Your rights & choices
- Access, correct, or update your personal information
- Request deletion of your data
- Opt out of marketing messages at any time
- Withdraw consent where processing is based on consent
To exercise any of these, contact us via Contact. We'll respond within a reasonable timeframe.
Children's privacy
Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will remove it.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page, so please check back periodically.
Contact
For any privacy questions or requests, reach us through Contact.