Returns & Refunds

2-day claim window

You can raise a return/replacement request within 2 days of delivery. Requests made after this window cannot be accepted, as our pieces are affordable, everyday jewellery and prices stay low precisely because returns are kept minimal.

What is eligible

We only accept claims for items that arrive damaged, defective, or incorrect (wrong product or variant). We replace such items free of charge.

We do not accept change-of-mind returns. For hygiene and safety reasons, earrings cannot be returned once worn or once the seal/packaging is opened, except where they arrive damaged or incorrect.

Proof required

To process any damaged, defective, or wrong-item claim we need:

• A clear, continuous unboxing video that starts before the sealed parcel is opened and shows the issue.
• At least two photos of the item and the issue.
• Your order ID.

Without an unboxing video and photos, we are unable to verify the claim or offer a replacement.

Replacement & refunds

Verified claims are resolved with a free replacement of the same item. If the same item is out of stock, we will offer an alternate piece of equal value or a refund. The product must be unused and returned with its original packaging and tags.

Where a refund applies, it is processed within 3–7 business days after we receive and verify the returned item. Bank/UPI posting times may vary by payment method.

How to request

Visit your Orders page for order details, then reach us through Contact within 2 days of delivery with your order ID, unboxing video, and photos. Our team will guide you through the next steps.

Returns & replacements: returns@pearlbloom.in